Return & Exchange Policy

Mehnaz Karim: Return, Exchange, and Cancellation Policy

We value your satisfaction and strive to ensure a seamless shopping experience. Please read the following policies to understand how we handle returns, exchanges, and cancellations.

1. General Return Policy

  • We aim to deliver high-quality products that you’ll love!
  • However, we have a no return policy.
  • Exchanges can be requested in the following cases:
    1. The product has a manufacturing defect.
    2. The product was damaged during delivery.
    3. The size doesn’t fit.

2. Exchange Policy for Defective Products

  • Our Commitment to Quality:

    • All our products go through rigorous quality checks during manufacturing and packaging to ensure you receive them in perfect condition.
    • We use premium materials and follow strict processes to prevent any issues.

  • How to Report a Defect:

    • If you believe there’s an issue with your product, let us know within 48 hours of receiving it.
    • Contact us via:
    • Please provide:
      1. Your order number.
      2. A clear description of the issue.
      3. Photos or videos showing the defect.
      4. Any additional details that can help us assess the problem.

  • Return Process:

    • If your exchange request is approved, you will need to arrange and cover the cost of shipping the product back to us.
    • Please share the shipping receipt with our customer service team for reference.
    • We will assist you with the process and provide you with the return address in Pakistan.

  • Refund or Replacement:

    • After assessing the product, we will offer either a refund or a replacement, depending on the situation.
    • Decisions are made with care and fairness to ensure the best solution for everyone.

3. Cancellation Policy

  • Eligibility to Cancel:

    • You can request a cancellation within 24 hours of placing your order, provided it has not been shipped yet.
    • Once an order has been processed or shipped, cancellations may not be possible.

  • How to Cancel an Order:

    • To cancel your order, kindly contact our customer service team with your order number and reason for cancellation:

  • Exceptions:

    • Items marked as “final sale,” non-returnable, or non-refundable are not eligible for cancellation or refund.

  • Communication:

    • Once your cancellation is processed, you will receive a confirmation via email or SMS with the status of your request.

  • Policy Updates:

    • Any changes to our policies will be shared via email and updated on our website for your convenience.